Frequently Asked Questions

We are always here to help. If you can’t find your answer, please reach out to our team.

Support

What are your customer support hours?

We are open 10am - 5pm PT Monday through Friday. You may also email us at hello@neatlygreen.com

We are open 10am - 5pm PT Monday through Friday. You may also email us at hello@neatlygreen.com

Do you offer giftcards?

At this time, we do not offer online gift cards. Very soon though, stay tuned.

At this time, we do not offer online gift cards. Very soon though, stay tuned.

Products

How often do you do product drops?

Yes, we are always open to Wholesale and Commercial Partnerships. Please contact us at hello@livingneatly.com or fill out the Wholesaler contact form on our Partnerships page.

Yes, we are always open to Wholesale and Commercial Partnerships. Please contact us at hello@livingneatly.com or fill out the Wholesaler contact form on our Partnerships page.

How do I get access to product drops?

Yes, we are always open to Wholesale and Commercial Partnerships. Please contact us at hello@livingneatly.com or fill out the Wholesaler contact form on our Partnerships page.

Yes, we are always open to Wholesale and Commercial Partnerships. Please contact us at hello@livingneatly.com or fill out the Wholesaler contact form on our Partnerships page.

Will you offer more products in the future?

Yes, we are always open to Wholesale and Commercial Partnerships. Please contact us at hello@livingneatly.com or fill out the Wholesaler contact form on our Partnerships page.

Yes, we are always open to Wholesale and Commercial Partnerships. Please contact us at hello@livingneatly.com or fill out the Wholesaler contact form on our Partnerships page.

Do you work with Wholesalers?

Yes, we are always open to Wholesale and Commercial Partnerships. Please contact us at hello@livingneatly.com or fill out the Wholesaler contact form on our Partnerships page.

Yes, we are always open to Wholesale and Commercial Partnerships. Please contact us at hello@livingneatly.com or fill out the Wholesaler contact form on our Partnerships page.

How do I care for my new stash box?

Neatly custom box products are handcrafted of the finest materials by a Canadian skilled artisan. Any inconsistencies in the wood or structural other components are natural characteristics of the materials and should not be considered defects.

Please be gentle with your solid wood items and store them in a cool or room temperature, dry place. For cleaning and polishing, wipe with a clean cloth. Do not use any non-recommended liquids or chemicals on your wooden box item(s). Be careful not to drop or hit the pieces on a hard surface as natural wood may naturally mark and should be handled with care. 

Click here for instructions on caring for your box.

Neatly custom box products are handcrafted of the finest materials by a Canadian skilled artisan. Any inconsistencies in the wood or structural other components are natural characteristics of the materials and should not be considered defects.

Please be gentle with your solid wood items and store them in a cool or room temperature, dry place. For cleaning and polishing, wipe with a clean cloth. Do not use any non-recommended liquids or chemicals on your wooden box item(s). Be careful not to drop or hit the pieces on a hard surface as natural wood may naturally mark and should be handled with care. 

Click here for instructions on caring for your box.

Subscribing

How do I unsubscribe from Neatly emails?

You may click “unsubscribe” within the footer of our emails.

You may click “unsubscribe” within the footer of our emails.

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